1. Shipping Methods and Times:
We offer multiple shipping methods to cater to your needs, including standard, expedited, and
freight shipping options.
Estimated delivery times vary depending on the shipping method and your location. You
can
find
estimated delivery times at checkout.
2. Shipping Zones:
We ship to regions and states across Malaysia.
For international orders, please note that customs regulations and import duties may apply.
Customers are responsible for any additional fees or taxes.
3. Shipping Costs:
Shipping costs are calculated based on factors such as the weight, dimensions, destination, and
selected shipping method.
We offer free shipping on orders over RM50.
Shipping costs will be displayed at checkout before you complete your purchase.
4. Order Processing:
Orders are typically processed within 3 business days from the date of purchase.
Please allow additional time for orders with customized or made-to-order products.
5. Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email with tracking information.
You can track your order's status and location through our website.
6. Oversized and Heavy Items:
Some products, due to their size or weight, may require special shipping arrangements and may incur additional shipping charges. These items will be clearly marked as such.
7. Shipping Restrictions:
Certain products in our inventory may have shipping restrictions or require special handling. Any applicable restrictions will be communicated on the product page.
8. Lost or Damaged Items:
In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work to resolve the issue promptly.
9. Returns and Exchanges:
For information on returning or exchanging products, please refer to our Return Policy.
10. Customer Support:
If you have any questions or concerns related to shipping, please do not hesitate to contact our customer support team at [email protected] or +601159636401.
11. Legal Compliance:
Our shipping practices comply with all relevant local and international shipping laws and regulations.
12. Updates to Shipping Policy:
We reserve the right to update and modify our shipping policy as needed. Any changes will be posted on this page.